A number of efforts are underway by members of the
National Resident Services Collaborative to share best
practices with community development practitioners.
Basic, Enhanced, and Comprehensive Service Levels – Planning Framework for Services for Families and Individuals. (PDF, 26K)
The following resident services courses were developed jointly by Enterprise and NeighborWorks:
The Community Builders has prepared a Practitioner's Guide to share ideas and resources with affordable housing developers, community leaders and policy makers with financial support from the Ford Foundation's Mixed-Income/Mixed-Race (MI/MR) Housing Initiative. The guide is based on The Community Builder's own experience and the work of other developers and researchers and includes the following:
- Describes effective practices in developing mixed-income, mixed-race housing
- Shares program tools and guidance
- Highlights efforts under way to advance the field
Download the report with all attachments (8.77 MB)
Download the report without attachments (2.73 MB with on-demand hyperlinks to the individual attachments):
Community Builders Practice Tools Page
Creating Opportunities for Families Through Resident Services: A Practitioner's Manual. The manual describes how to determine what services would most benefit your residents, and then how to fund, staff, design, implement, partner and measure the effectiveness of those services. Each section includes an overview along with multiple model documents to help you get started immediately with hands-on, helpful tools you can adapt quickly to fit your needs. Download the manual. (PDF: 332 pages, 8 MB).
Updated version of the Practitioner's Manual available Spring, 2009!
The online version of the manual is called the Resident Services Tutorial, which allows nonprofit users to download and adapt model documents for use by their respective organizations.
Program Costs and Staffing Benchmarks for Planning Resident Services for Families: A Companion Publication to “Creating Opportunities for Families Through Resident Services: A Practitioner’s Manual” This publication, by Gore Flynn, is designed to aid organizations in designing and budgeting for resident services programs for families in affordable housing. It looks at the per-unit and per-participant costs of total programs as well as specific services including service referral and crises management, on-site youth and adult education and computer centers.
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